Just a helpful reminder & “heads up” as we seem to be going through yet another Wave of Fraudsters…
People are receiving calls from “Support” & “Microsoft” or running into Full Screen pop-up messages where they are stuck and have nothing but a phone number to call for “Help”. They then find out how bad this issue is & how they need to allow remote access & help “Clean-Up” their systems, for a small fee of course. I have seen these fees exceed $300 & many times also leave back doors installed so they can access your system anytime.
They’re getting better: Even my more security conscious clients have been hit. Please, don’t be fooled by these messages or calls. Nobody from Microsoft, Gooogle or Yahoo will call you out of the blue to help solve a problem. In fact, It is quite a challenge to get anyone on the phone from these companies. You just don’t answer the phone much when you offer free services to a few hundred million people.
If you get a “support” call, just ask them to please take you off their list & hang up. If you run into a stubborn pop-up & can’t close it, try hitting “Alt & F4” keys at the same time to close the window. If that doesn’t do the trick, you can hit “Control + Alt + Delete” to launch the “Task Manager”. Depending on your system version, you may have to click “More details” at the bottom. Click on the Details Tab (This is all of the apps running) Look for and “Right click” your browser (Chrome.exe, FireFox.exe, iExplore.exe or MicrosoftEdge.exe) then choose “End process tree” for each entry that exists… In a worst case scenario, Press & Hold the power button for 15 seconds to power off the machine (Avoid if possible, hard on hardware).